Privacy & Terms Of Use



This Privacy Notice applies to the personal data of consumers that is collected or used by Koninklijke Philips N.V. or its affiliates or subsidiaries (Philips). Philips Emergency Lighting appreciates the interest you have shown in our company, products and services by visiting our websites, or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "Philips Pages"). This Privacy Notice applies to all the personal data Philips collects when you interact with Philips, such as when you visit our websites, when you use the products or services offered by Philips, when you purchase products of Philips, when you subscribe to newsletters, when you contact customer support etc. 

This includes, without limitation, all online and offline collections of all types of personal data. However, some Philips Pages collections work with special kinds of data, which require a somewhat different privacy notice. Whenever and wherever that is the case, Philips will make it clear that the privacy notice concerned is different from this general Privacy Notice.

Why we ask you to share your Personal Data

We ask you to share your personal data with us for purposes including, but not limited to:

  • Receiving information about Philips products and services;
  • Participating in Philips online communities, including our social media channels/pages and blogs;
  • Helping us to develop products and create campaigns that are designed around you, optimise customer services and continuously improve our websites;
  • Helping us to improve products and services, and allowing Philips to keep you informed of, or involve you in testing of, new products and services;
  • Resolving consumer and/or product issues;
  • Receiving personalised messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us.

We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.

Different ways we collect your Personal Data

You can share your personal data with Philips in several ways, including, but not limited to:

  • Your communications with Philips. These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us;
  • Communicating with one of our Customer Care or technical Support representatives by email or phone or in writing;
  • Participating in a promotion, game or competition;
  • Participating in a social media activity related to a Philips promotion (for example clicking "like" or "share");
  • Subscribing to a Philips newsletter;
  • Voluntarily participating in product testing or surveys; 

Philips Emergency Lighting may also obtain your personal data if you are a customer of a Philips partner. Personal data may also reach us when we purchase another company of which you are a customer. If you do not want Philips to use your personal data that has not been provided by you, you may let us know at any time by contacting your Sales Representative.

Sharing your Personal Data with others

We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law. 

For example, Philips Emergency Lighting may sell you a product or offer you a service in a joint marketing effort with another company (Business Partner). We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts.

 If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data. 

The agreements with these Business Partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded. 

Philips will disclose personal data only in conformance with this Privacy Notice and/or when required by law.

How we protect your Personal Data

We recognise and take seriously our responsibility to protect the personal data you entrust to Philips from loss, misuse or unauthorised access. Philips uses a variety of security technologies and organisational procedures to help protect your personal data. For example, we implement access controls, use firewalls, secure servers and we encrypt certain types of data, such as financial information and other sensitive data.

Acceptance of Terms of Use:

By accessing and using this Web Site ( & you agree to be bound by the following Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this Web Site. If you do NOT agree to all of these terms, you should not use this Web Site.

The services that Philips Emergency Lighting provides are always evolving and the form and nature of the services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites. 

We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version. 

The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the Philips pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.

All content is provided AS IS and AS AVAILABLE. Philips Emergency Lighting hereby expressly disclaims any representations or warranties of any kind, expressed or implied, including warranties of merchantability, fitness for any particular purpose, non-infringement, or as to the operation of this Web Site or any of its content. Philips Emergency Lighting does not warrant or make representations as to the security of this Web Site unless it has stated a particular function is encrypted. Otherwise, you acknowledge any information sent may be intercepted. Philips Emergency Lighting does not warrant that the Web Site or the servers which make this Web Site available or electronic communications sent by Philips Emergency Lighting are free from viruses or any other harmful elements. In no event shall Philips Emergency Lighting or any of its affiliates be liable for any indirect, consequential, punitive, special or incidental damages resulting from, arising out of or in connection with the use of, or inability to use this Web Site or its content, even if Philips Emergency Lighting has been advised of the possibilities of such damages. Any action made by a user pertaining to this Web Site must be commenced within one (1) year after the date the cause for action arose.

This Web Site may provide links to other web sites that are not under the control of Philips. We shall not be responsible in any way for the content of other said web sites. Philips Emergency Lighting provides such links only as a convenience to the user of this Web Site, and the inclusion of any link to any such web sites does not imply endorsement by Philips Emergency Lighting of the content of such web sites. Copyright and all other proprietary rights to any content (including but not limited to software, applications, audio, video, text and photographs) rests with Philips or its licensors. All rights in the Web Site's content not expressly granted herein are reserved. Except as otherwise provided, absolutely no content published on this Web Site may be reproduced or distributed in any modified or unmodified form for personal or non-commercial use. Use of any content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of Philips is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Any material or information sent through or in connection with this Web Site by you or any end user will be treated as non-confidential and non-proprietary, and immediately become the property of Philips Emergency Lighting, subject to any privacy policies posted on this Web Site. Although Philips Emergency Lighting does not share any client, representative, OEM, or other member's information with any outside vendors or organizations, we may use such materials as it deems fit, anywhere in the world, without obligation for compensation, and free of any moral rights, intellectual property rights or other proprietary rights in or to such materials.

The Web Site may contain references to specific Philips Bodine products and services that may not be readily available outside the Unites States. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country. Please contact your local Bodine Representative for further information.

Software, applications or video made available for downloading from or through this Web Site are licensed subjects to the terms of the applicable license agreements. Except as set forth in the applicable license agreement, these applications are made available for use by end users only and any further copying, reproduction or redistribution of these applications is expressly prohibited.

Warranties, if any, with respect to such software shall only apply expressly set forth in the applicable license agreement. Philips Emergency Lighting hereby expressly disclaims all further representations and warranties of any kind, express or implied, including warranties merchantability, fitness for any particular purpose or non-infringement with the respect to the software.

"Philips Emergency Lighting", "Philips Bodine" and the "Bodine" are registered trademarks of Koninklijke Philips N.V. If you have a question or complaint, please contact us using the "Help" button at the bottom of each page of the Web Site.

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